Privacy Policy

Welcome to Verde. At Verde, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, process, and disclose your data when you access and use our services. By registering an account and using Verde, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it. This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), providing transparency and safeguarding your rights.

Verde collects various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, email address, postal address, phone number, and identification documents (e.g., passport, driver's license) required for account verification and compliance with anti-money laundering (AML) regulations.
• Financial Information: Details related to your deposits and withdrawals, such as payment card numbers, bank account details, and e-wallet information. We do not store full payment card details on our servers.
• Transactional Data: Records of your betting activity, game play, deposits, withdrawals, and other transactions conducted through your Verde account.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and location data.
• Usage Data: Information about how you use our website and services, such as pages visited, time spent on pages, links clicked, and game preferences.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and customer support interactions.

Verde uses the information we collect to operate our services, manage your account, and enhance your gaming experience. Specifically, we use your data to:

• Process your registration and manage your account.
• Verify your identity and age to comply with legal and regulatory requirements.
• Process your deposits and withdrawals securely.
• Provide you with access to our games and services.
• Communicate with you regarding your account, transactions, and promotional offers.
• Personalize your experience on Verde, offering tailored content and promotions.
• Monitor and analyze website usage and trends to improve our services and user interface.
• Detect and prevent fraud, money laundering, and other illegal activities.
• Comply with our legal and regulatory obligations, including responsible gambling measures.
• Provide customer support and resolve any issues you may encounter.

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it. Verde processes your personal data based on the following legal grounds:

• Performance of a Contract: To fulfill our contractual obligations to you, such as providing gaming services and processing transactions.
• Legal Obligation: To comply with applicable laws and regulations, including AML and KYC (Know Your Customer) requirements, age verification, and responsible gambling policies.
• Legitimate Interests: For our legitimate business interests, such as improving our services, preventing fraud, maintaining network and information security, and marketing our services, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where you have given explicit consent for specific processing activities, such as sending you promotional communications. You have the right to withdraw your consent at any time.

Verde may share your personal information with third parties in certain circumstances, with appropriate safeguards in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Verde.
• Regulatory and Legal Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Affiliates and Business Partners: With your consent, or based on legitimate interests, we may share data with our affiliated companies or business partners for joint promotions or service offerings.
• Fraud Prevention: To prevent fraud and money laundering, we may share information with financial institutions and other organizations involved in fraud prevention.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

Verde is committed to protecting the security of your personal information. We implement robust technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our servers.
• Access Controls: Strict access controls limit access to your personal data to authorized personnel only, who are bound by confidentiality obligations.
• Firewalls: Our systems are protected by advanced firewall technologies to prevent unauthorized network access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receives regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have certain rights regarding your personal information. Verde respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, under certain conditions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data, under certain conditions, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

Verde uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website, allowing us to improve its performance and design.
• Functionality Cookies: These remember your preferences and choices, such as language settings, to provide a more personalized experience.
• Marketing/Targeting Cookies: These are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality and features of Verde.

Verde retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain your data for the duration of your active account with Verde and for a further period as mandated by our licensing authority and relevant anti-money laundering regulations, which is usually five years after account closure. After this period, your personal data will be securely deleted or anonymized.

As Verde operates internationally, your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same data protection laws as your jurisdiction. When we transfer your data internationally, we put appropriate safeguards in place to protect your privacy rights, such as using standard contractual clauses approved by the European Commission, or relying on the recipient's adherence to a recognized certification mechanism.

Verde's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe we might have any information from or about a child, please contact us immediately.

Verde may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Verde services after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.
• Postal Address: You may also send written correspondence to our registered office, details of which are available upon request.

We are committed to resolving any concerns you may have and will respond to your inquiries as promptly as possible.